Is VIP Jolie skincare vegan?
YES, absolutely! All of VIP Jolie’s products are guaranteed Cruelty-Free & Vegan. None of our products contain any animal components or by-products. VIP Jolie, LLC. is part of PETA’s Cruelty-Free Vegan bunnies program and can be found on PETA’s list of cruelty-free companies posted on PETA.org as well as in their “Cruelty-Free Shopping Guide.” VIP Jolie vows to always uphold these standards as our company believes in supporting animal rights.
Is our skincare gluten free?
Yes. As a matter of fact we are not only gluten free, we are also: hypoallergenic, synthetic fragrance/color/filler free, paraben free, phthalates free, sulfate free, retinoid free, mineral oil free, free of petrochemicals (propylene glycol), DEA free, TEA free, diazolidinyl urea free, imidazolidinyl urea free, and DMDM hydantoin free.
How can I follow you on social media?
Follow us on Instagram @vipjolie
Tag us so we can find you #VIPJOLIE
*Disclaimer: By using hashtag #VIPJOLIE, I hereby grant to VIP Jolie, it subsidiaries, agents and affiliates, the unlimited worldwide, perpetual, unending right to use, reproduce, distribute, and convey my image/photograph in any format or medium now known or subsequently developed, to modify and edit my image/photograph, to combine my image/photograph with other images, video, audio, text and other media, to create derivative works incorporating, including or based on my image/photograph. This grant shall be construed broadly.
Do you offer special promotions?
Follow us on Instagram, subscribe to our mailing list, become a VIP member to be the first in the know about special offers & promotions♡
*We respect your privacy and will not disclose your email address to others.
Purchase Orders FAQ
We want every shopping experience to be enjoyable & stress free which is why we stand behind every single one of our products.
Forms of Payments Accepted
All major credit/debit cards— Visa, MasterCard, American Express, Discover, JCB, Diners Club.
ApplePay
PayPal transactions
Order Fulfillment
Orders are processed through our system every business day. All orders placed over the weekend will be processed the next business day. Business days are Monday through Friday and do not include weekends (Saturday and Sunday) or national holidays.
Please allow 1 to 2 additional business days for your order to be fulfilled and shipped.
Shipping
Shipping Charges
USA
Enjoy Complimentary Free Shipping on U.S. Continental Subscription Orders.
*Delivery is available to Alaska and Hawaii. An additional Shipping and Handling fee will apply to shipments going to Alaska, Hawaii. This fee will be quoted at checkout. Additional transit time may be required.
International Shipping Outside of USA
We are happy to announce VIP Jolie is now available internationally via our ETSY online store! https://www.etsy.com/shop/VIPjolie
We currently ship to:
Australia
United Kingdom
Canada
Ireland
EU: France, Luxembourg, Belgium, Italy, Spain, Greece, Denmark, Germany, Norway, Sweden, Switzerland, The Netherlands
U.S. Territory: Puerto Rico
Feel free to contact us at request@vipjolie.com to let us know where you would like us to come next.
How did my package ship?
The carrier we use to ship your item(s) is dependent on the weight and its destination. Your order will be shipped either via USPS, UPS, or FedEX.
ETA?
All standard orders take approximately 5 to 10 business days to arrive at their destination but we always try to get them to you sooner— International orders will differ. The estimated time of delivery can be delayed due to weather and/or road conditions outside of our control. Your tracking number should supply you with all the details necessary to track your shipment. Feel free to contact us if you have any questions concerning your purchase order.
*Additional transit time may be required for shipments to Alaska, Hawaii.
*Please Note: Holidays may affect transit times as well— we apologize as this is out of our control. Please be sure to place your holiday gift orders a minimum of two weeks in advance to ensure appropriate arrival time for desired date.
Tracking Orders
Customers will receive a tracking confirmation email once their delivery has been sent out. We know you’re enthusiastic about receiving your VIP Jolie swiftly and we want to satisfy your excitement by diligently delivering your item(s).
Satisfaction Guaranteed
We've spent a lot of time making sure that the product(s) you are purchasing are flawless from packaging to formula.
We are so confident you will love your VIP Jolie Skincare as much as we do that we proudly offer our 100% Satisfaction 14-day return policy.
Exchanges/Returns
Email us your order number at request@vipjolie.com and we will do everything to treat you as the VIP member you are. Your happiness and satisfaction is our #1 priority!
*Please note that all shipping & return shipping costs are non-refundable.
eGift Card FAQ
Will I receive a physical eGift Card?
VIP Jolie does not ship physical eGift Cards.
eGift Cards are made available via email or as printable .pdf.
Do eGift Cards expire?
No. eGift Cards never expire.
How do customers redeem their eGift Card?
Use your unique digital code to redeem your eGift Card’s value which will be subtracted from the order total at checkout— (this includes taxes, shipping & transaction fees). If the eGift Card value doesn’t cover your cart’s total amount due, you may cover the remainder balance by using another payment method. If your eGift Card does cover your cart’s entire amount due, you will not need to use any other form of payment to finalize your transaction.
VIP Jolie is not liable for lost, stolen eGift Card digital codes. However if you have forgotten your code or accidentally deleted your electronic copy, please email us and we will happily send you another copy for your convenience.
Do eGift Cards cover tax and shipping?
When taxes & shipping applies (international orders, sometimes Hawaii & Alaska), Yes.
Can customers split an order between a eGift Card and a credit card?
Yes. If your order total exceeds the value remaining on your eGift Card, you can pay the remainder of the balance using standard payment methods.
Can customers use more than one eGift Card on an order?
Yes. Customers can apply multiple eGift Cards to an order.
Can I use less than the full value of my eGift Card?
When using an eGift Card, the full value of the eGift Card is always applied. It is not possible to partially redeem a eGift Card unless the order total is less than the eGift Card balance.
Do sale pricing and discounts apply to purchasing eGift Cards?
No. Sales pricing and discount codes can’t be applied to purchasing a eGift Cards. However, these discounts will apply to orders made using a eGift Card.
Can I be refunded on purchases made with a eGift Card?
Yes. Refunding a purchase made with a eGift Card adds the refunded amount back to the eGift Card's balance.
Can I buy multiple eGift Cards in one order? Or purchase a eGift Card with other products?
No. When purchasing a eGift Cards, you will go directly to checkout after clicking Purchase.
Are eGift Cards restricted to certain items?
Yes and No. eGift Cards can be used as a payment method for any item or order. Their only limitation being they can not be used towards subscription purchases.
Can I set my own custom values?
No, but you can choose from the variety of preset eGift Card values.
Can recipients add value to a eGift Card?
No.
How does the recipient check their eGift Card balance?
The recipient will receive an initial email with the eGift Card balance. After entering the eGift Card code at checkout, they'll see the remaining balance if there is any.
Can I set a specific time to send the email to the recipient?
No. Customers who want to send the email to the recipient at a later date should select the “Email to You” delivery option at checkout. You can then forward the email or .pdf at the desired time.
What does the recipient do if they lose their eGift Card code?
VIP Jolie is not liable for lost, stolen eGift Card digital codes. However if you have forgotten your code or accidentally deleted your electronic copy, please email us and we will be able to send you another copy for your convenience.